Privacy Policy

Privacy Policy

Effective Date: 25/2/2025

At Phone Repair Doctor (iKiwi UK Ltd T/A Phone Repair Doctor), we respect your privacy and are committed to protecting any personal information you provide to us. This Privacy Policy explains how we collect, use, store, and safeguard your information.

1. Information We Collect

We may collect the following types of personal data when you use our services:

  • Contact Information: Name, phone number, email address.
  • Device Information: Model, serial number, and repair history.
  • Payment Information: Billing details (processed securely through third-party payment providers).
  • Communication Records: Any messages, emails, or calls you send to us.

2. How We Use Your Information

We only use your personal information for the following purposes:

  • To provide repair services and customer support.
  • To contact you regarding your service request or repair status.
  • To send service updates, promotions, or offers (you may opt out anytime).
  • To improve our services and website functionality.

3. Marketing & Communication

We may use your phone number or email to send you promotional messages about special offers, new services, or updates relevant to our business. You can opt out of these communications at any time by:

  • Clicking the "unsubscribe" link in marketing emails.
  • Replying "STOP" to SMS messages.
  • Contacting us directly to request removal from marketing lists.

4. Data Security & Storage

We take data protection seriously. All personal data is:

  • Stored in a secure database accessible only to trained staff.
  • Protected by security measures to prevent unauthorized access, loss, or misuse.
  • Not shared, sold, or rented to third parties under any circumstances.

5. Sharing of Information

We do not sell, trade, or share your information with third parties, except:

  • When required by law or legal processes.
  • To trusted service providers who assist in our operations (e.g., payment processing), under strict confidentiality agreements.

6. Your Rights & Data Removal

You have the right to:

  • Request access to any personal data we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your data (unless we are legally required to retain it).

If you would like us to delete your data, please contact us at [email protected], and we will process your request promptly.

7. Cookies & Website Tracking

Our website may use cookies and tracking tools to enhance user experience. These tools help us understand website traffic and improve our services. You can disable cookies in your browser settings if you prefer not to be tracked.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services will constitute acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding your data, please contact us:

Phone Repair Doctor (iKiwi UK Ltd)
113 London Road, Waterlooville, PO7 7DZ
[email protected]
02392177176